Our Admin Team is the public face and backbone of our practice. They do a so many thankless tasks- dealing with patients, settling accounts and making sure we get paid on time.

Any business owner knows that finding, training and keeping great staff is one of life’s biggest challenges. So when we manage to construct a great team, how can we ensure that morale, motivation and productivity remain high? A bigger paycheck is not always the answer.

Following a discussion with my practice manager last week I dug deep into my network and crowdsourced a list of ways that other practices appreciate and reward their team.

In no particular order here are 18 ideas you could implement in your practice:

1. Annual golf or tennis day with staff and their families

2. Trampoline park party

3. Movie night

4. Coffee machine

5. Random coffee runs

6. Chocolates in the tea room

7. Barbecue

8. Dress up days eg Jeans for Genes

9. Lunchtime parties to celebrate significant birthdays and work anniversaries with balloons and banners

10. Lunchtime pot-luck

11. Encourage staff to expand their scope of practice and cover or subsidise course costs

12. Gifts that align with their interests of hobbies

13. Regular positive feedback

14. Flowers for significant work or family events

15. Regular acknowledgement for a job well done

16. Personalised coffee mugs

17. Play board games at lunchtime

18. Simply say “Thank You”

This gave me some great ideas. Now its time for me to get onto creating those personalised coffee mugs…..

‘Til next time.

Live Life. Laugh Lots. Be Epic.

Andrew